Hybrid Marketing Services Support – Specialist, English Speaker

Posted 2 hours ago

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About the role

  • Meeting Services Support Specialist in Malaysia managing end-to-end meeting processes for congresses and ensuring compliance. Collaborating with stakeholders for financial operations and documentation.

Responsibilities

  • Support end to end operational execution for global meeting and congress services within agreed SLA: Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
  • Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
  • Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
  • Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.
  • Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company’s financial timelines, when required.
  • Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
  • Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
  • Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
  • Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
  • Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.
  • Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.
  • Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Requirements

  • Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines
  • Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R
  • Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
  • Able to speak, read & write in English and/or Mandarin, Other language e.g., Bahasa Malaysia, Bahasa Indonesia etc. will be added advantages.
  • Lean Six Sigma, Marco, Power BI, Automation UI path.
  • Strongly detail oriented & Process improvement orientation
  • Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.
  • Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
  • Strong communication, interpersonal, and organization skills required.
  • Positive and proactive attitude, can-do mindset with problem solving and analytical skills.
  • Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now, CVENT, Veeva Salesforce Experience working in a Big 4 or similar audit environment preferred.
  • Ability to navigate through change or uncertainty.
  • Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication.
  • Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.

Benefits

  • Flexible Work Arrangements: Hybrid
  • Health insurance
  • Professional development opportunities

Job title

Marketing Services Support – Specialist, English Speaker

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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