Meeting Services Support Specialist in Malaysia managing end-to-end meeting processes for congresses and ensuring compliance. Collaborating with stakeholders for financial operations and documentation.
Responsibilities
Support end to end operational execution for global meeting and congress services within agreed SLA: Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.
Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company’s financial timelines, when required.
Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.
Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.
Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.
Requirements
Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines
Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R
Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
Able to speak, read & write in English and/or Mandarin, Other language e.g., Bahasa Malaysia, Bahasa Indonesia etc. will be added advantages.
Lean Six Sigma, Marco, Power BI, Automation UI path.
Strongly detail oriented & Process improvement orientation
Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.
Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
Strong communication, interpersonal, and organization skills required.
Positive and proactive attitude, can-do mindset with problem solving and analytical skills.
Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now, CVENT, Veeva Salesforce Experience working in a Big 4 or similar audit environment preferred.
Ability to navigate through change or uncertainty.
Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication.
Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.
Benefits
Flexible Work Arrangements: Hybrid
Health insurance
Professional development opportunities
Job title
Marketing Services Support – Specialist, English Speaker
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