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Program Manager leading the CPA Leadership Program at Sun Life to shape future finance leaders. Overseeing design, operations, and alumni engagement for talent development.
About the role
- Responsible for the profitability and customer satisfaction for assigned contracts
- Execute both CSA and T&M contract to fulfill customer SV needs.
- Assist in sales campaigns for services contract restructuring
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Requires specialized knowledge within the function.
- Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
- Lead shop COM team in the SV fulfillment and drive shop performance.
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services.
- Stays informed of industry trends that may inform work.
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
- Has ability to assess quality of information given and ask pertinent questions to stakeholders.
- Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
- Uses multiple internal and some external sources outside of own function to help arrive at a decision.
- May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
- Communicates difficult concepts and may influence others' options on particular topics.
- May guide others to consider a different point of view.
Requirements
- Minimum 8 years working experience in aviation industry is required with at least 3 years in customer services or sales, preferably with airlines customer.
- Bachelor's degree or above from accredited university is required.
- Aerospace related degree is desired
- Knowledge or experience on MRO shop operation is highly desired
- Proficiency in English and Mandarin for both written and oral communication.
Benefits
- No relocation assistance provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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