Client Director managing client relationships and program delivery, ensuring alignment with operational needs. Collaborating with agency leadership to strengthen program impact and client satisfaction.
About the role
- Lead Technical Program Manager for AG Consulting Partners driving strategic technical programs with a hybrid role in Connecticut. Requires 7+ years' experience and a strong background in program management.
Responsibilities
- Drive delivery of highly complex, cross-functional technical programs that align with strategic business priorities.
- Lead program planning, roadmap definition, and execution across multiple workstreams, ensuring on-time and on-budget delivery.
- Manage stakeholder expectations across technical and business domains, providing clear, confident, and tailored communication at all levels.
- Serve as a subject matter expert and trusted advisor, providing decision rationale and guidance for both technical and business solutions.
- Facilitate cross-team coordination, ensuring alignment, dependency management, and effective collaboration in a matrixed environment.
- Identify, track, and communicate program metrics and KPIs to guide decision-making throughout the program lifecycle.
- Proactively remove roadblocks, escalate issues, and leverage organizational resources to keep teams moving toward commitments.
- Own risk, dependency, and change management for complex technical programs, including mitigation and contingency planning.
- Champion best practices in program management, agile methodologies, governance, and operational excellence.
- Build and maintain strong relationships with senior leadership, engineering teams, and external partners to drive accountability and outcomes.
Requirements
- 7+ years of experience delivering large, strategic technical programs in a matrixed environment
- Demonstrated success driving complex, cross-functional initiatives from planning through launch and stabilization
- Excellent facilitation, verbal and written communication skills, with the ability to tailor messages to technical and executive audiences
- Strong stakeholder and relationship management skills; able to influence without authority across engineering, product, and business teams
- Proven ability to manage risk, dependencies, and change across multiple concurrent workstreams
- Solid understanding of core technology domains (e.g., infrastructure, networks, applications, data platforms, software engineering)
- Experience with program metrics and analytics; able to define, track, and use KPIs to guide decisions
- Hands-on experience with agile methodologies and program management tooling (e.g., Jira, Smartsheet, Airtable, Confluence)
- Strong financial and business acumen, including comfort with budget, OpEx/CapEx, and ROI tradeoffs
- High ownership, bias for action, and the ability to operate independently with minimal oversight
- Experience leading large-scale build-outs or refreshes of technical facilities, preferably in broadcast or media environments
- Familiarity with broadcast operations and environments such as MCR, PCR, ACR, and REMI workflows
- Knowledge of media platforms and playout/origination systems (e.g., Evertz Mediator) and related signal flow concepts
- Understanding of industry standards and compliance frameworks (e.g., SMPTE, AES)
- Experience managing OpEx/CapEx planning and vendor/procurement processes for complex technical programs
- Background with media and metadata workflows and how they support content production and distribution
- Prior experience in highly regulated or mission-critical operational environments
- Relevant certifications (e.g., PMP, PgMP, CSM, SAFe, ITIL, or broadcast/engineering certifications)
Benefits
- medical
- dental
- vision
- PTO
- 401k matching
- education reimbursement
- wellness allowances
- community and philanthropic events
- flexible career paths
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Client Director focused on client relationship management and program growth in a hybrid role. Collaborating with agency stakeholders to ensure aligned expectations and strategic insights.
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