Human Resources Team Lead inspiring a team and building compensation frameworks at Transoft Solutions. Collaborating across Americas and APAC regions, emphasizing flexible and inclusive work cultures.
About the role
- Learning Services Specialist providing operations support for GE Aerospace learning programs, managing service tickets and ensuring performance metrics compliance. Building relationships and delivering efficient services in a professional manner.
Responsibilities
- Provides learning operations support and services.
- Ensures performance to established standards and performance metrics.
- Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).
- With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work.
- May participate in special projects
- Learns and applies FLIGHT DECK principles in maintenance of functional standard work.
- Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.
Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- Fluent in English.
- Knowledge of learning programs, compliance and industry best practices
- Experience in customer service delivery
- Experience in interpreting analytics and performance metrics
- Knowledge of tiered support service models and applications
- Demonstrated skill in problem solving; strong analytical and problem-solving mindset
- Ability to document, plan, market, and execute programs.
- Ability to assess quality of information given and ask pertinent questions to stakeholders.
- Ability to communicate concepts; strong oral and written communication skills
- Ability to advise and guide others through options and points of view
- Proficiency with additional languages a plus
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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