人事業務全般を担当するHRジェネラリスト。アメリカ本部と連携した人事システムの管理と職員との調整も含む。
About the role
- Learning Services Specialist providing operations support for GE Aerospace learning programs, managing service tickets and ensuring performance metrics compliance. Building relationships and delivering efficient services in a professional manner.
Responsibilities
- Provides learning operations support and services.
- Ensures performance to established standards and performance metrics.
- Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).
- With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work.
- May participate in special projects
- Learns and applies FLIGHT DECK principles in maintenance of functional standard work.
- Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.
Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
- Fluent in English.
- Knowledge of learning programs, compliance and industry best practices
- Experience in customer service delivery
- Experience in interpreting analytics and performance metrics
- Knowledge of tiered support service models and applications
- Demonstrated skill in problem solving; strong analytical and problem-solving mindset
- Ability to document, plan, market, and execute programs.
- Ability to assess quality of information given and ask pertinent questions to stakeholders.
- Ability to communicate concepts; strong oral and written communication skills
- Ability to advise and guide others through options and points of view
- Proficiency with additional languages a plus
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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