Customer Service Specialist II managing customer orders and inquiries for Meissner in the life sciences sector. Fostering superior customer experience and resolving order discrepancies.
About the role
- Customer Care Associate assisting customers on behalf of NYCTA's Paratransit Services Team. Responsible for reservations and travel assistance for individuals with disabilities.
Responsibilities
- Receive calls from customers on behalf of NYCTA’s Paratransit Services Team
- Assist qualified customers with disabilities using the Access-a-Ride program
- Process reservation requests and provide travel assistance services
- Follow approved policies and processes during customer interactions
- Meet performance and quality goals
Requirements
- Ability to manage calls in a high-volume reservations and customer care call center environment
- Experience assisting customers with disabilities
- Understanding of approved policies and processes for services
- Skill in following client expectations and quality goals
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