SME Computer User Support Specialist handling deployment of IT solutions and providing technical assistance. Delivering 24/7 technical support across various locations with a focus on user satisfaction.
About the role
- Customer Service Specialist II managing customer orders and inquiries for Meissner in the life sciences sector. Fostering superior customer experience and resolving order discrepancies.
Responsibilities
- Enter, track, and follow-up on customer orders
- Fulfilling detailed customer inquiries to ensure Meissner is exceeding the clients expectations
- Communicate with moderately complex customers who are placing or following up on orders, escalating when necessary either verbally or in writing
- Apply critical thinking and judgement when reviewing and assessing acceptability, accuracy, and completeness of purchase orders
- Identify, communicate, and resolve discrepancies to ensure orders are submitted in accordance with established business policies
- Determine applicability of quotes, sales agreements, and discounts
- Perform research to identify the source of discrepancy
- Ensure the correct documentation is attached to orders within all systems
Requirements
- High School Diploma or equivalent required
- Associates or Bachelors degree preferred or equivalent combination of education and experience
- 2+ years of customer service experience preferably in the life sciences, medical device, or pharma industry, including order entry/ order processing experience with a track record of resolving complex issues
- Proven ability to multitask in a high-volume and highly technical environment with varying priorities with a high sense of urgency
- Meticulous attention to detail required
- Strong people skills; interpersonal and relationship building skills
- Strong focus to foster a great customer experience.
Benefits
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Computer User Support Specialist delivering IT technical support for USACE end users across various locations. Ensuring optimal configuration, installation, and maintenance of IT equipment and services.
Senior Computer User Support Specialist delivering comprehensive IT support across a wide range of domestic and international sites. Ensuring optimal configuration, installation, and maintenance of information systems.
Generative AI Product Manager leading development of AI - powered capabilities for Caterpillar's Dealer and Customer business. Delivering predictive solutions for equipment health and customer engagement.
Support Specialist at Flexjet Europe providing operational support to enhance flight service experiences. Coordinating catering, monitoring in - flight services, and managing uniform logistics.
Hybrid Support Specialist providing application and business support to customers utilizing Point of Rental Software. Opportunity to progress to 2nd Line Support Technician with sufficient experience.
Customer Service Professional at All Weather connecting with customers and providing accurate information. Handling inquiries and supporting sales through documentation and scheduling.
Customer Support Specialist at heylogin assisting customers with inquiries and providing solutions. Responsible for problem - solving and feedback management in a hybrid work environment.
CS Assistant providing professional support in product inquiries and order management for an online pharmacy. Ensuring positive customer experiences and compliance in the healthcare industry.
Join Rightangled as a Customer Service Assistant supporting customers in a hybrid role. Focus on delivering exceptional service in a fast - growing online pharmacy environment.