About the role

  • Operations Team Member responsible for cremation and memorial services at Gateway Services. Engaging with pet parents while performing various operational tasks in a compassionate environment.

Responsibilities

  • Responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains.
  • Assist with pick-ups/deliveries using a company vehicle to/from vet clinics, animal hospitals, and/or pet parent homes as needed.
  • Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
  • Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
  • Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
  • Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
  • Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
  • Other duties as assigned.

Requirements

  • High school diploma or equivalent
  • Minimum of 12 months experience in a service industry
  • Valid Driver License may be required
  • Passion for Pets - Caring, patient, kind, and empathetic.
  • Customer Focus - Prioritize quality, safety, and ethics.
  • Problem Solving – Developing Solutions and Quick Thinking
  • Proven team player who is flexible and adaptable.
  • Energetic, self-motivated, and results oriented.
  • Good verbal communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
  • Safety - Committed to working in a safe environment, e.g., OSHA
  • Strong attention to detail

Benefits

  • 3 national medical plans that pay 100% after the members’ deductible and copays
  • 2 national dental plans that cover many services at no cost to the plan members
  • National vision plan
  • Company paid Life/ AD&D and LTD for all full-time employees
  • Chance to purchase additional Life/AD&D coverage at discounted rates
  • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
  • Tax savings account: HSA, Health and Dependent Care FSAs
  • 401(k) Retirement plan
  • Potential for Career Growth
  • Employee Assistance Program
  • Paid Holidays & Time Off
  • A Sense of Community
  • Great Hearts & Minds Scholarship Program
  • Gateway Tuition Reimbursement Program

Job title

Operations Team Member

Job type

Experience level

Junior

Salary

$0 - $20 per hour

Degree requirement

High School Diploma

Location requirements

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