Lead the customer service, billing and accounting teams for network operations, driving process optimization and transformation projects. Responsible for budgeting, results and coordination with the network company; experience with kVASy is required.
About the role
- Customer Service Representative serving veterinary clinics, providing compassionate service and building trust. Handling customer needs with professionalism and engaging positively with clinic staff.
Responsibilities
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Manage customer needs and solve problems effectively
- Collect feedback to improve service quality and enhance the overall customer experience
- Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism
- Assist with administrative tasks related to client accounts, including billing inquiries and service modifications.
Requirements
- High school diploma or GED required as minimum
- Prior experience in customer service, account management, or sales/route sales is highly desirable.
- Proficiency in CRM systems and sales tracking tools.
- Ability to work early morning hours, weekends, and holidays as needed.
- Basic math and computer skills for order placement and inventory tracking.
- Valid driver’s license with a clean driving record.
Benefits
- Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
- Company-paid Life, AD&D and LTD insurance for all full-time employees.
- Critical Illness, Accident, and Pet Insurance available as voluntary benefits
- 401(k) with employer match
- Employee referral program
- Great Hearts and Minds Program
- Tuition assistance – up to $2,000 for approved education courses
- Employee wellness and support programs accessible in an established Employee Assistance Program
- Paid holidays and PTO so you can rest, recharge, and enjoy time with family
- Opportunity to do something meaningful with your life
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