Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Customer Care Representative responsible for handling customer service issues regarding benefits and claims. Analyzing inquiries and providing accurate information to callers and internal teams.
Responsibilities
- Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims
- Analyzes issues and provides information and/or solutions
- Obtains and extracts information from computer systems
- Documents, information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains relationships throughout organization
- Research and analyze data to address operational challenges and service issues
- Provides external and internal customers with requested information.
- Receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering, and troubleshooting
- Meets department goals
Requirements
- Requires a High School diploma or equivalent
- experience in an automated customer service environment preferred
- Prior call center or customer service experience within the healthcare industry is highly preferred
- Strong knowledge of claims is preferred
- Strong verbal and written communication skills are highly preferred
- Proficiency in multitasking, navigating multiple computer applications, and efficiently managing tasks while interacting with customers is strongly preferred
- Ability to work effectively with multiple systems simultaneously in a fast-paced environment is highly preferred
- Excellent organizational and multitasking abilities are strongly preferred
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- paid holidays
- Paid Time Off
- wellness programs
- financial education resources
Job title
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Experience level
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