Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
About the role
- B2B Customer Support Specialist ensuring inquiries are resolved quickly. Supporting clients through effective communication and diligent ticket management in a hybrid work environment.
Responsibilities
- Du bist die erste Anlaufstelle für unsere B2B-Kunden
- Sicherstellen, dass ihre Anfragen schnell und professionell gelöst werden
- Bearbeiten eingehender Support-Tickets über Jira Service Management
- Klare und freundliche Kommunikation mit Kunden und internen Teams
- Dokumentieren von Lösungen und aktives Beitragen zu unserer Wissensdatenbank
Requirements
- Erfahrung im Kundensupport, idealerweise in einem B2B-Softwareumfeld
- Kenntnisse in Jira Service Management oder ähnlichen Ticketing-Systemen
- Starke Kommunikationsfähigkeiten in Deutsch und Englisch (mündlich und schriftlich)
- Gutes IT-Verständnis und Fähigkeit, sich schnell in neue Software einzuarbeiten
- Proaktive Einstellung und Freude daran, Kunden bei ihrem Erfolg zu unterstützen
Benefits
- Flexible Mobile-Office-Regelungen
- Topmoderne Software-, Hardware- und Arbeitsplatzausstattung
- Vielfältige Weiterbildungsmöglichkeiten im Rahmen unserer Halvotec Academy
- Freundschaftliche Atmosphäre mit kurzen Entscheidungswegen
- Subventionierte Mitgliedschaft bei EGYM Wellpass für Fitnessstudios
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
Support & Distribution Specialist ensuring client satisfaction and efficient distribution processes at LANDR, a fast - growing audio company. Engage with users to resolve issues and maintain standards.
Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.