Customer Service Representative assisting patients in hospital registration at Intermountain Medical Center. Fast - paced role focusing on excellent customer service during check - in and information collection.
About the role
- B2B Customer Support Specialist ensuring inquiries are resolved quickly. Supporting clients through effective communication and diligent ticket management in a hybrid work environment.
Responsibilities
- Du bist die erste Anlaufstelle für unsere B2B-Kunden
- Sicherstellen, dass ihre Anfragen schnell und professionell gelöst werden
- Bearbeiten eingehender Support-Tickets über Jira Service Management
- Klare und freundliche Kommunikation mit Kunden und internen Teams
- Dokumentieren von Lösungen und aktives Beitragen zu unserer Wissensdatenbank
Requirements
- Erfahrung im Kundensupport, idealerweise in einem B2B-Softwareumfeld
- Kenntnisse in Jira Service Management oder ähnlichen Ticketing-Systemen
- Starke Kommunikationsfähigkeiten in Deutsch und Englisch (mündlich und schriftlich)
- Gutes IT-Verständnis und Fähigkeit, sich schnell in neue Software einzuarbeiten
- Proaktive Einstellung und Freude daran, Kunden bei ihrem Erfolg zu unterstützen
Benefits
- Flexible Mobile-Office-Regelungen
- Topmoderne Software-, Hardware- und Arbeitsplatzausstattung
- Vielfältige Weiterbildungsmöglichkeiten im Rahmen unserer Halvotec Academy
- Freundschaftliche Atmosphäre mit kurzen Entscheidungswegen
- Subventionierte Mitgliedschaft bei EGYM Wellpass für Fitnessstudios
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative supporting patients during the hospital registration process. Utilizing technology to collect information while providing compassionate service in a fast - paced environment.
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