Customer Service Representative providing support to healthcare customers via phone and email. Processing orders and resolving inquiries in a hybrid role based out of Lake Zurich, Illinois.
About the role
- B2B Customer Support Specialist ensuring inquiries are resolved quickly. Supporting clients through effective communication and diligent ticket management in a hybrid work environment.
Responsibilities
- Du bist die erste Anlaufstelle für unsere B2B-Kunden
- Sicherstellen, dass ihre Anfragen schnell und professionell gelöst werden
- Bearbeiten eingehender Support-Tickets über Jira Service Management
- Klare und freundliche Kommunikation mit Kunden und internen Teams
- Dokumentieren von Lösungen und aktives Beitragen zu unserer Wissensdatenbank
Requirements
- Erfahrung im Kundensupport, idealerweise in einem B2B-Softwareumfeld
- Kenntnisse in Jira Service Management oder ähnlichen Ticketing-Systemen
- Starke Kommunikationsfähigkeiten in Deutsch und Englisch (mündlich und schriftlich)
- Gutes IT-Verständnis und Fähigkeit, sich schnell in neue Software einzuarbeiten
- Proaktive Einstellung und Freude daran, Kunden bei ihrem Erfolg zu unterstützen
Benefits
- Flexible Mobile-Office-Regelungen
- Topmoderne Software-, Hardware- und Arbeitsplatzausstattung
- Vielfältige Weiterbildungsmöglichkeiten im Rahmen unserer Halvotec Academy
- Freundschaftliche Atmosphäre mit kurzen Entscheidungswegen
- Subventionierte Mitgliedschaft bei EGYM Wellpass für Fitnessstudios
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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