Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
About the role
- Customer Care Advisor engaging residential and business customers for Canadian Fiber Optics via various channels. Troubleshooting technical issues and ensuring customer satisfaction in a collaborative environment.
Responsibilities
- Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
- Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
- Guide customers through service upgrades and activate new features as needed.
- Retain customers by offering solutions and alternatives during cancellation inquiries.
- Handle account setup, deactivation, billing inquiries, and payment processing.
- Document customer interactions and updates accurately in the CRM system.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Participate actively in ongoing training and skill development sessions.
- Stay informed about product updates, promotions, and new services.
- Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
- Handle inbound sales calls and close service agreements when appropriate.
Requirements
- A minimum of 2 years experience in a similar role
- Experienced in customer service, technical support, or sales
- Excellent communication skills, both verbal and written
- Strong organizational and time management abilities
- Confident problem-solver with strong attention to detail
- Comfortable managing multiple tasks in a fast-paced environment
- Team player with the ability to work independently
- Adaptable and responsive to changing business needs
Benefits
- Competitive wages – including strong commission-based compensation
- Many opportunities to learn and grow
- Safe work environment
- Engaging team culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Provides complex secretarial and administrative support for clinical and academic programs. Manages providers' schedules and ensures smooth patient care coordination while maintaining documentation.
Technical Support Specialist providing expert incident management and support for oncology software. Collaborating with field personnel and facilitating training for healthcare IT solutions.
Customer Service Analyst providing logistical support to clients through various channels. Responsible for managing shipments and communications with clients and partners in Brazil.
Senior Officer in efficient order management and customer interactions at BASF, leveraging supply chain improvements for a sustainable future.
Customer Service Representative providing exceptional support to healthcare customers while managing inquiries and orders. Join Fresenius Kabi in a hybrid role located in Lake Zurich, IL.
Customer Care Specialist at Sonova providing support for hearing aid services in Vianen. Engaging with customers, processing orders, and managing feedback in a dynamic team environment.
Electrician for customer service responsible for fire protection systems installation and maintenance. Requires professional training and willingness to travel for emergency services.
Monteur für Kundenservice bei Calanbau Brandschutzanlagen zur Wartung von Löschanlagen. Verantwortlich für Inbetriebnahme und Umbauten von Brandschutzanlagen in Krefeld.
Servicetechniker in Krefeld für Inbetriebnahme, Wartung und Umbau von Brandschutzanlagen. Kundenservice und Reisetätigkeiten sind erforderlich.