Customer Service Technician at Affinity Water managing below ground network operations and ensuring quality customer experience in Bushey. Reporting and investigating enquiries while preserving water quality and regulatory standards.
About the role
- Customer Care Advisor engaging residential and business customers for Canadian Fiber Optics via various channels. Troubleshooting technical issues and ensuring customer satisfaction in a collaborative environment.
Responsibilities
- Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
- Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
- Guide customers through service upgrades and activate new features as needed.
- Retain customers by offering solutions and alternatives during cancellation inquiries.
- Handle account setup, deactivation, billing inquiries, and payment processing.
- Document customer interactions and updates accurately in the CRM system.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Participate actively in ongoing training and skill development sessions.
- Stay informed about product updates, promotions, and new services.
- Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
- Handle inbound sales calls and close service agreements when appropriate.
Requirements
- A minimum of 2 years experience in a similar role
- Experienced in customer service, technical support, or sales
- Excellent communication skills, both verbal and written
- Strong organizational and time management abilities
- Confident problem-solver with strong attention to detail
- Comfortable managing multiple tasks in a fast-paced environment
- Team player with the ability to work independently
- Adaptable and responsive to changing business needs
Benefits
- Competitive wages – including strong commission-based compensation
- Many opportunities to learn and grow
- Safe work environment
- Engaging team culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Technician ensuring water quality and customer satisfaction by managing below ground networks for Affinity Water. Responsible for investigations and operational decision - making in Harlow.
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