Product Manager leading Client Identity and Access Management strategy execution at KeyBank. Focused on fraud prevention and client protection in the Branch & Contact Center channels.
About the role
- Medicaid Call Center Representative at Gainwell handling inquiries to improve health services for vulnerable communities. Contributing skills to resolve client problems in a hybrid work environment.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
- Update account history and follow up with clients to confirm their inquiry or request is resolved.
- Adhere to the client’s SLAs and consistently meet production targets.
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
- Review and recommend changes to procedures and workflow for more efficient processing of client inquiries.
Requirements
- High school diploma or GED required.
- At least two years of customer service experience required; call center experience is strongly preferred.
- Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively.
- Proven ability to manage time and prioritize tasks in a fast-paced environment.
- Basic computer proficiency, including navigating multiple systems and typing while on the phone.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
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