About the role

  • IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.

Responsibilities

  • Deliver on-site and remote technical support to employees, resolving hardware and software issues.
  • Diagnose and resolve technical issues related to computers, printers, and networks.
  • Assist in the installation and configuration of computer systems, applications, and peripherals as well as Point of Sales systems.
  • Perform routine maintenance and updates on hardware and software systems.
  • Maintain accurate records of support requests, resolutions, and system configurations.
  • Educate staff on best practices for using technology and software applications.
  • Collaborate closely with the IT team to support the rollout of new technologies and ensure smooth execution of system upgrades.

Requirements

  • A high school diploma or equivalent is required.
  • Additional coursework in Computer Science or IT is strongly preferred.
  • IT support experience preferred; hospitality industry background a plus.
  • Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking.
  • Toast POS experience is required.
  • Strong interpersonal and communication skills, with a talent for translating complex technical concepts into clear, user-friendly language for non-technical users.
  • Excellent analytical and troubleshooting abilities.
  • CompTIA A+, Network+, or similar certifications are advantageous.

Benefits

  • Ability to lift up to 50 lbs and work across multiple environments (e.g., office, server room) required.
  • Availability to work flexible hours, when necessary.
  • Candidate must have access to dependable transportation.

Job title

IT Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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