Technical support analyst providing first level assistance via teams and email for users in Colombia, Argentina, and Mexico. Troubleshooting software issues and maintaining documentation for requests.
About the role
- Systems Management Specialist ensuring optimal IT infrastructure for customers at Kyndryl. Handling critical troubleshooting and system performance to support innovative technology solutions.
Responsibilities
- Ensuring the smooth operation of customers’ IT infrastructure
- Maintaining and optimizing systems for peak performance
- Troubleshooting critical customer situations and providing timely solutions
- Sizing and optimizing systems for world-class business performance
- Collaborating with innovative solutions that shape the future of the industry
- New service preparation and change management processes
Requirements
- At least 4 years of experience administering Middleware and application integration environments
- Strong coordination skills and the ability to work collaboratively in an agile model
- Minimum of 4 years of experience managing and administering JBoss clusters in high-availability environments
- Minimum of 4 years of experience administering WebLogic, Tomcat, and IIS
- Minimum of 4 years of experience administering IBM DataPower and IBM DataStage solutions
- 4 years of experience administering and operating OpenShift, including container optimization and resource management
- Minimum of 4 years of experience implementing, administering, and optimizing CA API Gateway in production environments
- 4 years of experience managing Kafka-based platforms (Confluent)
- Experience administering and troubleshooting Linux and Windows systems at an intermediate level
- Experience supporting development, maintenance, and integration of Java and .NET applications
- Experience using Red Hat Ansible Tower for infrastructure automation
Benefits
- Flexible, supportive environment with prioritization of well-being
- Be Well programs designed to support financial, mental, physical, and social health
- Access to cutting-edge learning opportunities and certifications with Microsoft, Google, and Amazon
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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