Key Account Manager focusing on growing Intravenous Iron landscape in East Anglia with accountability for sales and stakeholder engagement. Collaboration with teams to identify bottlenecks and strategies for success.
About the role
- Director of Strategic Account Management at Frontify leading global account team for enterprise growth. Collaborating across Sales, Product, and Marketing to deepen customer relationships and drive revenue growth.
Responsibilities
- Lead, develop, and expand a high-performing global team of Account Managers.
- Build and oversee the account management strategy, ensuring a consistent approach to retention, expansion, and account development.
- Establish clear success metrics, forecasting methods, and reporting processes that connect customer value with revenue performance.
- Collaborate cross-functionally with Sales, Product, and Marketing to align customer priorities with Frontify’s business goals.
- Strengthen executive relationships within key accounts and across internal teams.
- Coach the team and lead with clarity, influence, and commercial awareness.
Requirements
- You bring extensive experience in enterprise account management or customer success within a SaaS, B2B environment.
- You have a proven track record of managing large, complex accounts and achieving measurable growth.
- You’ve led and developed senior account managers in a global context.
- You combine strong commercial judgment, operational discipline, and genuine customer empathy.
- You bring a collaborative mindset, thriving in cross-functional environments and aligning diverse teams toward shared outcomes.
- You’re a builder at heart and are comfortable rolling up your sleeves, getting hands-on, and creating practical solutions to move the business forward.
Benefits
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
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