Advising on the implementation of efficient workflows using the Kraftwerk software
Optionally conducting training sessions, webinars, workshops or on-site trainings
Building documentation and knowledge by creating guides and best practices
Acting as an interface to IT and development by reporting recurring technical issues
Providing customer service and support for software-related questions (phone, email, remote support) and handling application errors and technical problems
Requirements
Basic technical understanding and service orientation
Strong communication skills and a structured approach to work
Initial experience with an ERP system (e.g., SAP, Navision)
Ideally experience in support, consulting, or data management
Completed vocational training or a degree in accounting, financial accounting, business informatics, business administration, or a comparable qualification
Benefits
30 days of vacation
Flexible working hours and the option to work from home
Company pension scheme and employee savings contributions (vermögenswirksame Leistungen)
Individual training measures and opportunities for development within the company
Regular company events such as summer barbecues, Christmas parties and company outings
Job title
Customer Support Specialist – Billing & Market Communication
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