Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Support Specialist facilitating efficient workflows with Kraftwerk's solutions. Provides support and training while collaborating with IT to resolve technical issues.
Responsibilities
- Advising on the implementation of efficient workflows using the Kraftwerk software
- Optionally conducting training sessions, webinars, workshops or on-site trainings
- Building documentation and knowledge by creating guides and best practices
- Acting as an interface to IT and development by reporting recurring technical issues
- Providing customer service and support for software-related questions (phone, email, remote support) and handling application errors and technical problems
Requirements
- Basic technical understanding and service orientation
- Strong communication skills and a structured approach to work
- Initial experience with an ERP system (e.g., SAP, Navision)
- Ideally experience in support, consulting, or data management
- Completed vocational training or a degree in accounting, financial accounting, business informatics, business administration, or a comparable qualification
Benefits
- 30 days of vacation
- Flexible working hours and the option to work from home
- Company pension scheme and employee savings contributions (vermögenswirksame Leistungen)
- Individual training measures and opportunities for development within the company
- Regular company events such as summer barbecues, Christmas parties and company outings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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