Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Customer Service – Order Entry processing client orders accurately and timely while supporting customer inquiries in a team-oriented environment. Joining a dynamic, collaborative company focused on customer satisfaction.
Responsibilities
- Process orders ensuring compliance with the company's defined On-Time Delivery.
- Enter orders into the system and keep data up to date.
- Inform customers about delivery timeframes and status.
- Monitor import orders and send follow-ups with expected receipt dates.
- Update cases with import arrival forecasts.
- Confirm availability of items in stock.
- Provide service via phone, WhatsApp, chat and email.
- Participate in internal meetings and support the sales support team.
- Complete spreadsheets with order-related metrics.
Requirements
- High school diploma.
- Proven experience in customer service (please specify duration and type of service).
- Strong verbal and written communication skills.
- Ability to solve problems and make decisions efficiently.
- Empathy and a focus on the customer experience.
- College degree or technical education (in progress or completed).
- Knowledge of CRM systems or customer support platforms.
Benefits
- Collaborative work environment and opportunities for professional development.
- Health and dental insurance.
- Meal allowance and transportation voucher.
- Ongoing training and development programs.
- Flexible hours and possibility of hybrid work (if applicable).
- Diversity and inclusion policy that values different perspectives and experiences.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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