Hybrid Customer Account Management

Posted 4 weeks ago

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About the role

  • Customer Account Management role ensuring positive customer experience in a collaborative environment. Involves direct interactions with clients and internal teams for operational efficiency.

Responsibilities

  • Provide direct service to customers and distributors, ensuring a positive experience aligned with company standards.
  • Adhere to internal procedures and compliance guidelines.
  • Support the sales team with information about received orders.
  • Review and enter orders into the system, ensuring accurate input.
  • Monitor invoicing and deliveries with the logistics operator.
  • Prepare reports for analysis and decision-making.
  • Manage refusals and returns, seeking effective solutions.
  • Communicate issues or business opportunities to management.
  • Perform other related duties as required.

Requirements

  • Bachelor's degree or equivalent completed higher education.
  • Minimum of 1 year of experience in customer service, sales support, or related areas.
  • Intermediate knowledge of Microsoft Office.
  • Familiarity with integrated systems (ERP/CRM).
  • Excellent verbal and written communication skills.
  • Ability to work in multidisciplinary teams.
  • Nice-to-have: experience with Salesforce and SAP.

Benefits

  • Collaborative and inclusive work environment.
  • Opportunities for professional development and continuous learning.
  • Competitive benefits package (e.g., health insurance, meal allowance, life insurance, etc.).
  • Opportunities for career growth.

Job title

Customer Account Management

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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