Customer Relations Manager handling escalated complaints for exceptional customer resolution. Joining Group Customer Relations to drive meaningful change and improve customer experience across CBA services.
About the role
- Account Manager managing sales activities for BeiGene’s Solid Tumor products. Promoting Solid Tumor products and training healthcare professionals within the assigned territory.
Responsibilities
- Contribute to BeiGene’s overall sales objective by performing assigned sales activities
- Promote BeiGene’s Solid Tumor products through calls on targeted physicians in assigned territory
- Train and educate physician support staff
- Maintain communication and integrate activities with Market Access, Field Reimbursement, and Contract Account Teams
- Identify customer changes and ensure coordinated communication and planning
- Perform all administrative functions, including reporting call activity and customer information
- Assist in the identification and resolution of issues and communicate proactively
Requirements
- B.A. / B.S. with pharmaceutical sales experience preferred
- 8+ years’ experience in pharmaceutical sales
- Solid Tumor experience
- Self-starting, self-managing independent work style
- Dedicated to making customer service a priority
- Results oriented with strategic focus on sales
- Experience in specialty sales
- Understanding of reimbursement, distribution, and managed care processes
- Familiarity with CRM software
Benefits
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
Job title
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Experience level
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Degree requirement
Location requirements
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