Director of Billing Services overseeing end - to - end centralized billing operations at WM. Leading operational excellence and fostering continuous improvement across finance and accounting functions.
About the role
- Special Billing Analyst supporting billing operations through invoice management and dispute resolution. Ensuring customer satisfaction and financial performance with a hybrid work model.
Responsibilities
- Support the billing operations by managing invoice submissions and resolving discrepancies
- Submit invoices through various customer portals
- Investigate and resolve invoice rejections or disputes
- Maintain and update Standard Operating Procedures (SOPs) for portal submissions
- Track and prioritize invoices requiring portal action
- Secure necessary approvals and purchase orders for invoice processing
- Update customer standards and collection queues in Oracle with relevant notes and status
- Research and resolve payment discrepancies
- Process credit card payments
- Manage Salesforce cases related to the Special Billing mailbox
- Generate and maintain reports for special billing activities
- Communicate with customers via phone, email, or mail
- Collect data and prepare monthly billing metrics
- Support additional administrative tasks as needed
Requirements
- Proficiency in English (written and verbal)
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Excellent organizational and time management abilities
- Analytical thinking and problem-solving skills
- Ability to collaborate in a team-oriented environment
- Comfort working in fast-paced or high-pressure situations
- Experience with Oracle billing systems (preferred)
- Familiarity with Salesforce (preferred)
- Associate degree in a business-related field (preferred)
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint (preferred)
Benefits
- Competitive compensation
- Flexible work arrangements (remote/hybrid options)
- Paid time off and holidays
- Health, dental, and vision insurance
- Professional development and training opportunities
- Parental leave and family support programs
- Employee wellness initiatives
- Opportunities for career growth within a global organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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