Hybrid Billing Analyst

Posted last week

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About the role

  • Support the billing operations by managing invoice submissions and resolving discrepancies
  • Submit invoices through various customer portals
  • Investigate and resolve invoice rejections or disputes
  • Maintain and update Standard Operating Procedures (SOPs) for portal submissions
  • Track and prioritize invoices requiring portal action
  • Secure necessary approvals and purchase orders for invoice processing
  • Update customer standards and collection queues in Oracle with relevant notes and status
  • Research and resolve payment discrepancies
  • Process credit card payments
  • Manage Salesforce cases related to the Special Billing mailbox
  • Generate and maintain reports for special billing activities
  • Communicate with customers via phone, email, or mail
  • Collect data and prepare monthly billing metrics
  • Support additional administrative tasks as needed

Requirements

  • Proficiency in English (written and verbal)
  • Strong attention to detail and accuracy
  • Effective communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Analytical thinking and problem-solving skills
  • Ability to collaborate in a team-oriented environment
  • Comfort working in fast-paced or high-pressure situations
  • Experience with Oracle billing systems (preferred)
  • Familiarity with Salesforce (preferred)
  • Associate degree in a business-related field (preferred)
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint (preferred)

Benefits

  • Competitive compensation
  • Flexible work arrangements (remote/hybrid options)
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • Professional development and training opportunities
  • Parental leave and family support programs
  • Employee wellness initiatives
  • Opportunities for career growth within a global organization

Job title

Billing Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Tech skills

Location requirements

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