Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Team Lead managing the 2nd Line Customer Support at Forterro. Ensuring service quality and team performance in a hybrid work environment.
Responsibilities
- Manage team members and lead the support service.
- Collaborate with HR on compensation reviews and disciplinary matters.
- Prioritize urgent issues and allocate resources.
- Ensure a high level of customer satisfaction.
- Ensure compliance with contractual commitments.
- Validate and analyze activity dashboards.
- Define and monitor budgets.
Requirements
- Proven experience directly managing teams of 10 or more people.
- Strong functional and technical knowledge of the products.
- Ability to prioritize effectively.
- Clear written and verbal communication skills.
- Strong customer service orientation.
- Excellent interpersonal skills.
- Ability to work in demanding or high-pressure environments.
- Strong focus on customer satisfaction.
- Ability to drive performance and support the development and upskilling of team members.
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
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