Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- UX/UI Tools Analyst supporting Ford's Customer Retention Team in developing digital tools strategy and enhancing service experiences. Collaborate to innovate and optimize customer interactions for long-term loyalty.
Responsibilities
- Build dynamic tool integration tied to Operating Model
- Create tools/dashboards to support Senior Leadership / Functional Team’s needs, using Smartsheet tool
- Maintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity, efficiencies and other metrics within the Center of Excellence team
- Work closely with key FCSD PMO teams to ensure dashboard / action plan / objective alignment strategy
- Support dynamic tool bowler integrations
- Know and be able to explain the strategic priorities for specific Bus and/or regions and/or functional teams
- Ability to communicate the various product/experience roadmaps & dashboards & KPIs
- Ability to resolve problems by finding the underlying issues and collaborating on solutions
Requirements
- Bachelor's degree in computer science, design, or equivalent experience
- Experience with using Smartsheet (e.g., Bridge, Data Shuttle, Control Center, Data Mesh, etc.)
- Excel Proficiency (e.g., working with more intricate or large Excel solutions, and comfortable writing advanced formulas)
- Project Planning Mindset (e.g., experience thinking through and planning projects with various components and moving parts)
- AI Technical experience with LLM/AI tools or building an AI assistant
- Eye for User Experience (e.g., an appreciation for good UX/UI design)
- Attention to detail and the clarity to get to what Excellence Looks Like
- Bias for Action
- Even Better, you'll have...
- Experience creating in Smartsheet.
- Skills in Web Design (e.g., web design, front-end coding, etc.)
- Low-Code Tool Experience (e.g., Power Automate, Power Apps, etc.)
- SharePoint Setup (e.g., building, designing, etc.)
- API Connections (e.g., connecting to outside data sources)
- Operational experience with demonstrated ability to work across skill teams to deliver agreed business objectives
- Aptitude for detailed work and ability to retain complex information
- Strong business acumen with an ability to think strategically
- Strong understanding of measurement systems, Customer Experience metrics and operational Key Performance Indicators
- Able to shift from big picture to detail, and vice-versa, and know when to do so
- Strong critical thinking skills combined with ability to clearly communicate new concepts
- Must have a desire and passion to improve Customer Experience and take action to modernize and simplify our business
- Self-starter, capable of communicating across regions, and at all levels
- Demonstrate leadership through influence. Ability to collaborate across the organization.
- Ability to handle multiple tasks/products with a results-driven mentality
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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