Technical Writer managing product documentation and collaborating with teams in healthcare data management. Delivering modernized and digitized documentation across platforms.
About the role
- Technical Writer III at Forcepoint creating documentation for complex cybersecurity products. Collaborating with various teams and authors to ensure high quality instructional materials.
Responsibilities
- Build a close collaborative relationship and confidently engage with product management, product enablement, product development, and QA teams to quickly build in-depth knowledge of Forcepoint products and solutions.
- Research, develop, and write content for highly complex cybersecurity products which include administration manuals, user documentation, online-help systems, KB articles, installation guides, product tutorials, and videos.
- Interview engineers, developers, and other technical experts to become familiar with the product technology and development methods.
- Use products hands on, as necessary, to exercise product features and functionality in virtual lab environments.
- Author, edit, and publish a wide variety of technical materials that convey the vision and use cases of product and service capabilities.
- Contribute to standards, conventions, processes, and doc tools efforts as required.
- Working in an agile/scrum development environment, ensure deliverables are produced to plan – by delivery train or release - and are high quality, effective for the intended audience, and follow brand, voice, and style guidelines.
Requirements
- BTech/MCA/MSc/BCA/B.Sc. preferably in Computer Science/IT or ECE/EE.
- Excellent written English language skills.
- Excellent team player, ability to adapt to a fast-paced work environment and flexible nature.
- Strong time management skills and ability to juggle multiple projects flexibly.
- Demonstrate persistence, perseverance, and overcome obstacles; measure self against standard of excellence; take sound, calculated risk to accomplish goals.
- Strong quality focus in the work delivery.
- Knowledge of networking and security domains at least to a college curriculum level (desirable).
- Ability to use Linux systems will be highly desirable.
- Basic exposure to XML technologies (XML/XSLT/XSD), CSS, HTML (desirable).
- Experience using documentation tools like Oxygen XML Author, any version control or content management tools – SVN, Git etc. will be a plus.
- Graphics skills in using screen capture tools, basic graphics editing etc. will be a plus.
- Familiarity with using corporate writing style guides will be a plus.
- Content writing experience in the software industry between 3-6 years is desirable.
Benefits
- Immense learning opportunity on new technologies in the data security domain.
- Global team culture with opportunity to work with colleagues located in different geographies.
- Excellent career growth opportunity.
- Fun loving and supportive team culture where you will make friends while working on some of the most challenging projects and initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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