Technical Writer responsible for creating product documentation for MERKUR GROUP. Collaborating with a team to optimize processes and support digitalization efforts.
About the role
- Technical Writer managing product documentation and collaborating with teams in healthcare data management. Delivering modernized and digitized documentation across platforms.
Responsibilities
- You’ll own product documentation across platforms and products, partnering with Product, Engineering, UI/UX, Support, and the new E‑Learning Manager.
- You’ll deliver clear, branded, release‑aligned content that supports internal enablement and customer success, while laying the groundwork to modernize and digitize documentation in a searchable portal.
- Inventory, standardize, and update priority product/user guides and technical docs. Establish Information Architecture (IA), style/terminology standards, and a repeatable review process.
- Deliver release‑aligned updates (quarterly+), including client‑facing release documentation.
- Partner with the E‑Learning Manager to storyboard and script WBT modules and tutorial videos.
- Close the documentation backlog and expand coverage (workflows, quick references, troubleshooting, API docs).
- Introduce lightweight, contextual in‑app help patterns and a knowledge base structure.
- Drive consistency across products (terminology, visuals, diagrams) and reduce support tickets via better findability.
- Lead the planning and migration path to a modern documentation portal (SSO, versioning, analytics, AI‑assisted search) in partnership with Product, Support, and Engineering.
Requirements
- 4–7+ years of technical writing for software/SaaS; portfolio showcasing end-user and technical deliverables.
- Ability to translate complex healthcare/interop concepts into plain, structured guidance.
- Expert writing, editing, and information architecture skills; strong attention to detail.
- Proven cross-functional collaboration with Product, Engineering, and Customer-facing teams.
- Proficiency in Microsoft 365; working knowledge of diagramming tools.
- Familiarity with issue tracking and content workflows (e.g., JIRA/Confluence or similar).
- Experience with WBT authoring collaboration (e.g., scripting for Articulate 360/Captivate).
Benefits
- Medical, Dental, and Vision benefits
- Employer-paid Life and LTD
- 401k w/ matching – once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Generous FTO
- Remote work options
- Employee Discounts
- Parental Leave
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