Hybrid Technical Writer – Product Documentation

at ELLKAY

• Job title: Technical Writer – Product Documentation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Elmwood Park, United States

About the role

• Technical Writer managing product documentation and collaborating with teams in healthcare data management. Delivering modernized and digitized documentation across platforms.

Responsibilities

• You’ll own product documentation across platforms and products, partnering with Product, Engineering, UI/UX, Support, and the new E‑Learning Manager.
• You’ll deliver clear, branded, release‑aligned content that supports internal enablement and customer success, while laying the groundwork to modernize and digitize documentation in a searchable portal.
• Inventory, standardize, and update priority product/user guides and technical docs. Establish Information Architecture (IA), style/terminology standards, and a repeatable review process.
• Deliver release‑aligned updates (quarterly+), including client‑facing release documentation.
• Partner with the E‑Learning Manager to storyboard and script WBT modules and tutorial videos.
• Close the documentation backlog and expand coverage (workflows, quick references, troubleshooting, API docs).
• Introduce lightweight, contextual in‑app help patterns and a knowledge base structure.
• Drive consistency across products (terminology, visuals, diagrams) and reduce support tickets via better findability.
• Lead the planning and migration path to a modern documentation portal (SSO, versioning, analytics, AI‑assisted search) in partnership with Product, Support, and Engineering.

Requirements

• 4–7+ years of technical writing for software/SaaS; portfolio showcasing end-user and technical deliverables.
• Ability to translate complex healthcare/interop concepts into plain, structured guidance.
• Expert writing, editing, and information architecture skills; strong attention to detail.
• Proven cross-functional collaboration with Product, Engineering, and Customer-facing teams.
• Proficiency in Microsoft 365; working knowledge of diagramming tools.
• Familiarity with issue tracking and content workflows (e.g., JIRA/Confluence or similar).
• Experience with WBT authoring collaboration (e.g., scripting for Articulate 360/Captivate).

Benefits

• Medical, Dental, and Vision benefits
• Employer-paid Life and LTD
• 401k w/ matching – once eligibility is met
• Work/life balance
• Paid Volunteer Program
• Flexible working hours
• Generous FTO
• Remote work options
• Employee Discounts
• Parental Leave