Staff Technical Writer at BeyondTrust creating technical documentation for cloud - native products and platforms. Collaborating with engineering teams to ensure clarity and technical accuracy in documentation.
About the role
- Technical Writer documenting software solutions for Marketing Cloud at Salesforce. Collaborating with cross-functional teams to create strategic content and enhance customer experiences.
Responsibilities
- Create UI text, release notes, help docs, and other content that drives customer success and product adoption
- Collaborate closely with stakeholders and other writers to deliver strategic content
Requirements
- 2-3 years of experience documenting software for technical audiences
- Strong team player
- Excellent communication skills
- Ability to write clean, concise, and approachable content
- Ability to quickly learn complex technologies
- High standards of quality and attention to detail
- Excellent problem solver
- Strong advocate for the customer
- Ability to work collaboratively and manage multiple deliverables within tight deadlines
- Experience with source control software such as Perforce or Git (desired)
- Experience with XML-based authoring tools such as Oxygen (desired)
- Knowledge of DITA and structured authoring (desired)
- Experience working in an Agile development environment (desired)
Benefits
- time off programs
- medical insurance
- dental insurance
- vision insurance
- mental health support
- paid parental leave
- life insurance
- disability insurance
- 401(k)
- employee stock purchasing program
Job title
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Experience level
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