L&D Lead overseeing training and development at AssistRx to enhance patient access and outcomes. Enabling effective onboarding and continuous education for operational excellence in healthcare.
About the role
- Retail Excellence Lead responsible for driving store conversion and enhancing customer experience across UK locations. Key role includes training and coaching store teams to optimize performance.
Responsibilities
- Support stores to improve Conversion, ATV, UPT and overall sales performance
- Partner with Store Managers and Area Managers to create clear, actionable improvement plans
- Identify opportunities to improve the customer journey, selling behaviours and in-store execution
- Drive excellence in service, engagement and product storytelling
- Deliver structured and on the job training to Store Managers, Supervisors and store teams
- Coach leaders to improve confidence in selling, leading teams and driving performance
- Build strong relationships with store leadership teams
Requirements
- Proven experience in a multi-site retail environment
- Strong understanding of store KPIs, conversion and commercial drivers
- Experience coaching and developing store teams and leaders
- Confident delivering training in-store and adapting style to different audiences
- Data-led mindset with the ability to turn insight into action
- Willingness to travel extensively across the UK
- A full UK driving licence is required due to the travel demands of this field-based role
Benefits
- Structured and on the job training
- Group training sessions to support with the development of store teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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