We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions.
Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say.
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CyberCare

Browse and apply for open jobs at CyberCare.

operations

CyberCare is a company dedicated to enhancing the way tech companies provide customer support by integrating a human touch with innovative solutions. Known for their promptness, CyberCare ensures responses in under 60 seconds and has delivered over 14.1 million solutions annually across 170+ countries. CyberCare focuses on reshaping customer interaction norms globally with their personalized and professional approach, aiming to make every customer feel valued and informed. The company prides itself on delivering exceptional customer service that feels personable and knowledgeable, setting a new standard in customer support experiences.

We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say. 

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• Leadership & Development: Lead, coach, and motivate your team of 6 Team Leads.
• Performance & Operations Oversight: Oversee day-to-day operations and analyze team performance metrics.
• Strategic Improvement: Define a strategic roadmap for our customer support unit.
• Data-Driven Decisions: Analyze performance data and customer satisfaction insights.
• Stakeholder Communication: Ensure the communication of results to stakeholders.

Operations Manager

Operations Manager leading Customer Support unit for CyberCare. Overseeing day-to-day operations and ensuring team objectives are met while fostering professional growth in Kaunas.

data-engineer

• Maintain, develop, and optimize data infrastructure.
• Design, construct, and enhance SQL databases, data warehousing, and data quality monitoring solutions.
• Ensure timely and accurate data loading processes.
• Work closely with Analytics Engineers and Data Analysts to support their data needs.
• Take initiative and look for data quality, security, and pipeline efficiency improvements.
• Help establish and maintain a robust data warehouse built with dbt.
• Collaborate with multiple departments and Cybercare client product teams to establish data sharing.

Data Engineer

Data Engineer ensuring high-quality business streams at Cybercare, part of a vibrant Tesonet community. Collaborate with multiple data teams to develop cutting-edge data products.

Data Engineer ensuring high-quality business and AI data streams at Cybercare. Collaborate with data teams to develop cutting-edge data products with latest tools and technologies.

artificial-intelligence

• Work on perfecting the chatbot user experience together with colleagues from the development and AI teams.
• Design and create dialogues for support solutions.
• Proofread and correct the existing user journeys and introduce your own.
• Measure and analyze the performance of various chatbot flows; establish and overlook chatbot UX processes; lead content testing and usability studies to gather feedback and make improvements.
• Create and manage chatbot personas.
• Design abstract content tests that validate if the chatbots are working as intended.

AI Agent Analyst

AI Agent Analyst responsible for managing CyberCare AI products and enhancing chatbot user experience. Collaborating with development and AI teams to deliver unique solutions.

AI Agent Analyst managing CyberCare AI products to enhance user experience and product strategy. Combining technical skills with product analysis to shape solutions for users worldwide.

customer-success-manager

• Leading, coaching, training, and motivating your team.
• Oversee day-to-day operations.
• Ensure team objectives are successfully achieved.
• Review, monitor progress, and provide feedback regarding employee performance.
• Conduct monthly one-on-one meetings.

Customer Success Team Lead – Evening Shift

Team Lead for CyberCare Customer Success team overseeing daily operations in Vilnius. Leading, coaching, and motivating team members to achieve objectives with a flexible work schedule.

We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say. Powered by Tesonet 🚀

CyberCare

About the company

Open jobs

6 jobs found

Operations Manager

CyberCare

Data Engineer

CyberCare

Data Engineer

CyberCare

AI Agent Analyst

CyberCare

AI Agent Analyst

CyberCare

Customer Success Team Lead – Evening Shift

CyberCare