Retail Excellence Lead focused on improving store performance and customer experience for Footasylum. Coaching teams, enhancing KPIs, and fostering a high-performance retail environment.
Responsibilities
Support stores to improve Conversion, ATV, UPT and overall sales performance
Partner with Store Managers and Area Managers to create clear, actionable improvement plans
Identify opportunities to improve the customer journey, selling behaviours and in-store execution
Deliver structured and on the job training to Store Managers, Supervisors and store teams
Act as a link between strategy and execution at store level
Build strong relationships with store leadership teams
Requirements
Proven experience in a multi-site retail environment
Strong understanding of store KPIs, conversion and commercial drivers
Experience coaching and developing store teams and leaders
Confident delivering training in-store and adapting style to different audiences
Data-led mindset with the ability to turn insight into action
Willingness to travel extensively across the UK
A full UK driving licence is required due to the travel demands of this field-based role.
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