L&D Lead overseeing training and development at AssistRx to enhance patient access and outcomes. Enabling effective onboarding and continuous education for operational excellence in healthcare.
About the role
- Learning & Development Lead enhancing technical knowledge for customer support in a tech startup. Leading a team and shaping a learning ecosystem with a focus on training programs.
Responsibilities
- Build and lead the Learning & Development function for CyberCare - shaping the strategy, team priorities, and processes.
- Lead a team of 4 people responsible for delivering technical onboarding, role-specific training, and continuous development programs.
- Own the company's learning & certification ecosystem - from onboarding programs that accelerate new hires' time-to-competency, to certification paths that validate technical expertise at each seniority level.
- Convert live training content into scalable, self-paced LMS modules without losing depth or practical applicability.
- Partner with product owners, technical leads, and managers to identify skill gaps and build the right training to close them.
- Drive a data-informed approach to L&D - measuring learning impact through operational metrics (not just completion rates) and adjusting based on evidence.
- Champion AI literacy across the organization - both integrating AI tools into L&D workflows and supporting company-wide AI upskilling initiatives.
- Build a culture where technical expertise is valued and continuous learning is the norm, not a checkbox.
Requirements
- 2+ years of experience leading Learning & Development on a strategic, company-wide level.
- Hands-on experience building technical training programs - you've designed learning paths that teach people how things work, not just how to follow scripts.
- Ability to build and scale L&D frameworks (onboarding programs, competency matrices, certification systems) that support business goals and employee growth.
- Strong people leadership skills - you've built, coached, and developed teams.
- Solid knowledge of instructional design principles and learning technologies (LMS, blended learning, microlearning, etc.).
- Comfort engaging with technical subject matter. You don't need to be an engineer, but you should be someone who genuinely enjoys learning how technology works and can translate complex topics into effective training.
- A data-driven mindset - you measure what matters and use evidence to prioritize.
- Experience in a fast-paced, customer-facing, or technology environment is a strong plus.
- Fluency in Lithuanian and English.
Benefits
- Smooth start in tech with onboarding & mentorship.
- Office in Cyber City + option to work from home twice a week (after probation period).
- Health insurance, free in-house 24/7 gym & workout sessions.
- Kitchen full of snacks & bakery goods on Fridays.
- Various internal and online training, books - everything you need to reach your full potential.
- Clear growth path - move inside of CyberCare or Tesonet.
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