Hybrid Programme Manager

at Focus Group

• Job title: Programme Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Shoreham by Sea, United Kingdom

About the role

• Programme Manager at Focus Group, overseeing client transformation programs and ensuring successful delivery of multiple projects in a hybrid environment.

Responsibilities

• Take overall ownership of client transformation programs, ensuring successful delivery of multiple projects within time, quality and budgetary constraints.
• Collaborate with Project Managers from both Focus and customers to coordinate project activities and timelines.
• Work closely with the Sales & Technical functions to identify and manage opportunities for program development and improvement.
• Develop and maintain program plans, schedules and budgets, ensuring alignment with customer goals and objectives.
• Monitor and own program progress, identifying risks and issues, and implement mitigation strategies to ensure successful outcomes.
• Act as a primary point of contact for customers, building strong relationships and ensuring customer satisfaction.
• Drive continuous improvement initiatives to enhance program delivery and customer value.

Requirements

• Proven experience as a Programme Manager, preferably within an MSP environment.
• Strong understanding of IT & Voice, especially cloud technologies, networking, infrastructure, and modern workplace solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with both business and technical stakeholders.
• Strong leadership and team management skills, with the ability to motivate and guide project teams.
• Experience with program management methodologies and tools (e.g. PRINCE2, Agile).
• Strong analytical and problem-solving skills, with the ability to think strategically and manage complex programs.
• Ability to build and maintain strong relationships with customers and stakeholders.

Benefits

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.