Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
About the role
- HubSpot CRM Manager at Focus Group optimizing CRM configurations and driving customer insights through sales and marketing. Seeking a strategic thinker with hands-on HubSpot experience.
Responsibilities
- **What will you do?**
- **CRM Strategy & architecture**
- Design HubSpot database structures, custom properties, and workflows that align with business objectives
- Develop and maintain CRM roadmaps in collaboration with sales and marketing teams
- Ensure data integrity, governance, and compliance across all HubSpot systems
- **Implementation & configuration**
- Build custom workflows, automations, and integrations using HubSpot's native tools
- Configure contacts, companies, deals, and custom objects to reflect business processes
- Set up and manage portal access, permissions, and user roles
- Manage lead scoring, nurturing sequences, and automation set up
- **Integration & technical development**
- Troubleshoot integration issues and optimize data flow across systems
- Document technical solutions and maintain integration documentation
- Provide technical support and training to internal teams on HubSpot functionality, integration processes, and best practices
- **Reporting & analytics**
- Create dashboards and reports that provide actionable business intelligence for sales and marketing teams
- Build custom properties and calculations to support KPI tracking
- Optimise data accuracy to ensure reporting reliability
- **User Support & training**
- Provide technical support to CRM users across the organisation
- Conduct training sessions on new features and processes
- Document processes and create user guides
- Troubleshoot issues and identify system improvements
- **Continuous improvement**
- Monitor CRM performance and recommend optimisations
- Stay current with HubSpot platform updates and new features
- Identify opportunities to improve efficiency and user adoption
- Conduct regular database audits and data quality reviews
Requirements
- **What you’ll need**
- 2+ years of hands-on HubSpot experience (administrator or developer role)
- Strong understanding of CRM concepts and sales/marketing workflows
- Proficiency with HubSpot custom objects, workflows, and automation
- Experience with HubSpot APIs and third-party integrations
- HubSpot Certification (admin, developer, or solutions architect)
- Solid understanding of data structures, relationships, and database design
- Excellent problem-solving and analytical skills
- Clear communication abilities - able to translate business needs into technical solutions
- Self-directed with ability to manage multiple projects and priorities
- **Nice to have**
- Experience with marketing automation platforms beyond HubSpot
- Background in sales operations or revenue operations
- Project management experience
- Experience in SaaS, tech services, or B2B environments
Benefits
- **Why Join Focus Group? **
- At Focus Group, we’re **passionate about creativity and innovation**. We believe in fostering an **inclusive, supportive environment** where our team members can thrive.
- If you’re ready to take on a role where you can **shape the future of Focus Group and make a real impact**, we’d love to hear from you!.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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