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Bureau Veritas GroupLaboratory Analyst
Laboratory Analyst conducting tests and quality control for Bureau Veritas' standards. Responsible for preparing samples and maintaining compliance with international protocols and safety regulations.
About the role
- Act as the final point of contact, receiving and handling customer requests that, as a rule, are not resolved by primary channels.
- Record and analyze each submission, ensuring fair, welcoming treatment aligned with regulatory requirements and company guidelines.
- Provide claimants with updates on the progress of their requests, maintaining transparent communication within established timeframes.
- Prepare and issue conclusive, well-supported responses, observing regulatory deadlines and the required quality standards.
- Liaise with internal teams to find accurate, integrated solutions to issues received by the Ombudsman function.
- Proactively identify recurring root causes and opportunities to improve processes and products.
- Contribute to strengthening the customer experience and the company’s institutional image by ensuring fair and empathetic treatment.
Requirements
- Bachelor’s degree (preferably in Law, Business Administration, Communication – Consumer Relations, or related fields).
- Previous experience in Ombudsman, PROCON, SAC and/or regulatory areas.
- Knowledge of Central Bank Resolution No. 28/2020 and other applicable regulations.
- Familiarity with the Consumer Protection Code (CDC) and PROCON.
- Strong writing skills and critical analysis.
- Clear, assertive communication: ability to draft formal responses in a strategic and objective manner.
Benefits
- Flash Card (the beloved pink one!) with flexible benefits: meal, food, mobility, health, education, culture and wellness
- Health plan
- Life insurance
- Extended maternity and paternity leave + childcare allowance
- Day off on your birthday 🎂
- Hybrid and flexible work model + home office allowance + in-office experiences
- Exclusive partner discounts in the Flash app
- TotalPass
Job title
Job type
Experience level
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Not specified
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