Hybrid Customer Service, Customer Advisor – Support & Sales

Posted 2 hours ago

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About the role

  • Customer service representative providing support for clients of Deutsche Telekom and Vodafone. Focus on client communication, problem-solving, and multichannel interaction.

Responsibilities

  • Customer support and communication: First point of contact for existing Deutsche Telekom and Vodafone customers
  • Advice & support: Answer questions, resolve issues and delight customers — transparently, service-oriented and with an eye for sales opportunities
  • Value-driven sales: Whether through contract optimization or closing new contracts, you provide sustainable, pressure-free advice with the goal of long-term customer satisfaction
  • Multichannel communication: Whether via chat, email or phone — you demonstrate professionalism, friendliness and clear communication

Requirements

  • Strong communication skills, empathy & helpfulness: You identify what customers need and find tailored solutions
  • Reliability & self-organization: You stay composed and work dependably even in stressful situations
  • Language skills: Excellent German, both written and spoken, is essential for this role
  • Experience? Not required — motivation counts!

Benefits

  • Secure position in a growing company with a permanent contract
  • Pleasant working environment with team spirit, a relaxed atmosphere and good vibes
  • Comprehensive onboarding: Structured, paid training so you start well prepared
  • Attractive compensation: €2,410 base salary (full-time) plus performance-based bonus and uncapped sales commission — your efforts pay off
  • Hybrid working after the probation period for greater flexibility
  • Attractive perks such as a Deutschlandticket subsidy, employee discounts, snacks & drinks and much more!

Job title

Customer Service, Customer Advisor – Support & Sales

Job type

Experience level

Mid levelSenior

Salary

€2,410 per month

Degree requirement

No Education Requirement

Location requirements

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