Customer service representative providing support for clients of Deutsche Telekom and Vodafone. Focus on client communication, problem-solving, and multichannel interaction.
Responsibilities
Customer support and communication: First point of contact for existing Deutsche Telekom and Vodafone customers
Advice & support: Answer questions, resolve issues and delight customers — transparently, service-oriented and with an eye for sales opportunities
Value-driven sales: Whether through contract optimization or closing new contracts, you provide sustainable, pressure-free advice with the goal of long-term customer satisfaction
Multichannel communication: Whether via chat, email or phone — you demonstrate professionalism, friendliness and clear communication
Requirements
Strong communication skills, empathy & helpfulness: You identify what customers need and find tailored solutions
Reliability & self-organization: You stay composed and work dependably even in stressful situations
Language skills: Excellent German, both written and spoken, is essential for this role
Experience? Not required — motivation counts!
Benefits
Secure position in a growing company with a permanent contract
Pleasant working environment with team spirit, a relaxed atmosphere and good vibes
Comprehensive onboarding: Structured, paid training so you start well prepared
Attractive compensation: €2,410 base salary (full-time) plus performance-based bonus and uncapped sales commission — your efforts pay off
Hybrid working after the probation period for greater flexibility
Attractive perks such as a Deutschlandticket subsidy, employee discounts, snacks & drinks and much more!
Job title
Customer Service, Customer Advisor – Support & Sales
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