Premium Support Rep at Concord Technologies assisting healthcare customers with document exchange solutions. Focused on customer service and support using AI - driven technology in a hybrid work environment.
About the role
- Support Engineer providing technical solutions at FKS IT GmbH in a hybrid work environment. Involves troubleshooting and optimizing IT support processes for customers.
Responsibilities
- Receive, handle and resolve technical issues of varying complexity
- Assist our customers in the optimal use of relevant applications and tools
- Maintain and update the knowledge base and process support requests in the ticketing system
- Monitor IT infrastructure and provide targeted support via our system monitoring
- Actively contribute to and optimize our support processes and standards
- Work closely with our specialist departments to improve service quality
Requirements
- Completed IT training, equivalent qualification, or several years of professional experience in the tasks described above
- Solid knowledge of Windows 10/11 and common Microsoft applications
- Strong service orientation and excellent communication skills in customer support
- Structured working style and strong analytical thinking skills
- Very good German and good English language skills required for the IT industry
Benefits
- Team events and company celebrations
- 30 days of vacation
- Deutschlandticket (public transport pass for Germany)
- Career development and training
- Employer contribution to pension plan
- Flexible working hours
- Sports and health programs
- On-site cafeteria for shared breaks
- Mobile/remote working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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