Salesforce Administrator enhancing Signicat's Salesforce platform and ensuring operational effectiveness for sales and finance teams. Engaging stakeholders for business requirements and process improvements.
About the role
- Salesforce Administrator managing Salesforce CRM and CPQ operations for Five9. Collaborating with GTM teams to support platform stability and improve workflows.
Responsibilities
- Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
- Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
- Support GTM teams by troubleshooting CRM issues and resolving operational requests.
- Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
- Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
- Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
- Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
- Maintain data integrity and governance across Salesforce CRM and CPQ environments.
- Support Salesforce platform releases, testing activities, and configuration deployments.
- Document Salesforce configurations, processes, and best practices to support long term platform governance.
- Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.
Requirements
- Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
- Salesforce Administrator and Salesforce CPQ certifications are required.
- Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
- Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
- Experience supporting Sales or Revenue Operations teams and CRM business processes.
- Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
- Strong analytical, troubleshooting, and problem solving skills.
- Excellent communication skills and the ability to collaborate with cross functional stakeholders.
- Ability to manage multiple priorities in a fast paced environment.
- Must reside in Chennai, India.
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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