Managing operations of assigned application portfolios in the IT Technology Center. Ensuring operational excellence and adherence to industry standards in healthcare technology.
About the role
- Operations Analyst supporting account maintenance and processing tasks at financial services company. Analyzing data, handling requests, and ensuring quality standards are met.
Responsibilities
- Review, analyze, and interpret correspondence related to account maintenance.
- Process account-related forms and resolve account questions or issues, including account closures and other financial requests.
- Handle tickets for account maintenance, reporting, and internal quality checks.
- Run reports for research and processing tasks.
- Perform internal quality control checks on peer work to ensure accuracy and compliance.
- Process account maintenance tasks.
- Generate and handle customer correspondence related to account servicing.
- Process returned items, research encoding errors, conduct signature verifications, and review notifications.
- Maintain current internal procedure manuals and assist with drafting updates.
Requirements
- High school diploma or equivalent required; college coursework or degree preferred.
- Teller or other financial services experience strongly preferred.
- Strong attention to detail and accuracy in data processing.
- Ability to work collaboratively and perform peer quality checks.
- Proficiency in Microsoft Office Suite and ability to learn internal systems quickly.
- Excellent organizational and time management skills.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and supportive team environment.
- Work-life balance with a predictable in-office schedule.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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