Operations Supervisor managing production and leading the manufacturing team at Southwire Company. Ensuring safety and operational excellence in the production process.
About the role
- Operations Specialist performing duties like inventory handling and order management for Card Kingdom. Ensuring accurate inventory and providing excellent customer service while adhering to safety protocols in a warehouse setting.
Responsibilities
- Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory
- Preparation and packaging of orders
- Inspecting orders for any discrepancies before shipment
- Handling of special customer requests, customer notes, and product returns
- Execution of team-based targets for service level agreements
- Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day
- Assisting in processing, auditing, and restocking various inventories
- Creating, picking, and shipping products to retail locations
- Handling incoming product releases
- Providing excellent customer service to vendors, mail carriers, and internal departments
- Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols
- Operating warehouse equipment, such as pallet jacks, in accordance with safety standards
- Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers
- Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized
- Developing and maintaining knowledge of Magic: The Gathering products and card play
- Participating in team meetings, projects, and continuous improvement initiatives as assigned
- Working effectively both in a team and independently to solve problems and find solutions
- Carrying out other duties as assigned, contributing to the overall success of Card Operations
Requirements
- High school diploma, GED, or equivalent work experience
- Basic math skills
- Ability to work overtime as needed
- Proficiency in electronic inventory management systems and MS Office suite
- Superior verbal and written communication skills to effectively interact with various stakeholders
- Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently
- Exceptional time management and organizational skills, with the ability to manage multiple tasks simultaneously
- A positive work attitude and a self-competitive mindset to constantly aim for improved performance
- Flexibility to adapt to a dynamic warehouse environment and the willingness to learn new tasks and procedures
Benefits
- Excellent benefits
- Generous PTO
- Fixed shifts with set weekend days
- Regular schedules of 40 hours per work week plus occasional overtime
- Paid parental leave
- 401k
- Paid holidays
- Employee discounts
- Support for work life balance
Job title
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Tech skills
Location requirements
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