Specialist in Area Omnichannel implementing operational plans and managing partner relationships for MTN. Focused on achieving Prepaid strategy in Cape Town with strong communication and analytical skills.
About the role
- Managing operations of assigned application portfolios in the IT Technology Center. Ensuring operational excellence and adherence to industry standards in healthcare technology.
Responsibilities
- Responsible for the day-to-day oversight of the end to end operations management of assigned application portfolios.
- Drive operations excellence through adherence to enterprise and organizational standards and industry leading practices.
- Manage and execute technology lifecycle activities, inclusive of incident and problem lifecycle management.
- Plan, organize, and manage the execution of application end-to-end lifecycle operations (e.g., monitoring, incident resolution, patching, DR, minor enhancements, archival, decommission, other) for assigned groupings of applications (portfolios).
- Determine, establish, measure, and report application operational performance for relevant targets (e.g., SLA, SLO, SLI, OLA, Error Budget Policy).
Requirements
- 3+ years intermediate experience in IT Operations, infrastructure management, and service delivery.
- Intermediate knowledge of SDLC processes and ITSM frameworks and practices
- Practical experience in Agile methodology and SCRUM processes
- Intermediate understanding and experience in DevSecOps, CI/CD Pipelines as well as SRE principles and practices
- Intermediate understanding of the cloud technologies, including networking, storage, database, security and integration services
- Intermediate skills in implementing and managing automation tools and processes
- Intermediate knowledge of quality engineering and release management tools and practises
- Relevant certifications such as ITIL, PMP, or other industry-recognized credentials are highly desirable
- Self-learner with a drive to automate and simplify IT Operations.
Benefits
- Competitive remuneration
- Challenging career
- Professional growth based on performance
- Innovative and flexible working environment
- Wide range of benefits
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