Operation Analyst supporting internal clients and managing forms changes in a collaborative environment. Leading projects while ensuring high-quality deliverables and efficient vendor relationships.
Responsibilities
Provide exceptional customer service to internal clients
Complete and manage forms changes and enhancements
Provide consultation and analysis on forms related changes
Coordinate updates to the forms applications as required
Maintain a high level of user expertise regarding forms
Recommend forms enhancements needed to improve operational efficiencies
Create and maintain forms procedures and checklists
Coordinate testing of form changes
Flexible for additional ad hoc projects as determined by Manager
Requirements
Strong analytical skills
Ability to make critical and timely business decisions independently
Proven ability to comprehend technical systems and processes
Excellent written and verbal communication skills
Ability to handle multiple tasks simultaneously
Strong problem solving and decision-making skills
Strong organizational and time management skills
Understanding of workflow and business processes
Retirement and/or Financial industry experience a plus
Bachelor’s Degree or equivalent work experience
Bilingualism (English and French) is a strong asset
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans including pension
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
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