Hybrid Operations Specialist

Posted 10 hours ago

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About the role

  • Operation Analyst supporting internal clients and managing forms changes in a collaborative environment. Leading projects while ensuring high-quality deliverables and efficient vendor relationships.

Responsibilities

  • Provide exceptional customer service to internal clients
  • Complete and manage forms changes and enhancements
  • Provide consultation and analysis on forms related changes
  • Coordinate updates to the forms applications as required
  • Maintain a high level of user expertise regarding forms
  • Recommend forms enhancements needed to improve operational efficiencies
  • Create and maintain forms procedures and checklists
  • Coordinate testing of form changes
  • Flexible for additional ad hoc projects as determined by Manager

Requirements

  • Strong analytical skills
  • Ability to make critical and timely business decisions independently
  • Proven ability to comprehend technical systems and processes
  • Excellent written and verbal communication skills
  • Ability to handle multiple tasks simultaneously
  • Strong problem solving and decision-making skills
  • Strong organizational and time management skills
  • Understanding of workflow and business processes
  • Retirement and/or Financial industry experience a plus
  • Bachelor’s Degree or equivalent work experience
  • Bilingualism (English and French) is a strong asset

Benefits

  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans including pension
  • global share ownership plan with employer matching contributions
  • financial education and counseling resources
  • generous paid time off program including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence

Job title

Operations Specialist

Job type

Experience level

Mid levelSenior

Salary

CA$55,125 - CA$91,875 per year

Degree requirement

Bachelor's Degree

Location requirements

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