Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Product Support Representative providing product support for FIS clients' Retirement Products. Resolving customer inquiries and troubleshooting issues in a hybrid work environment.
Responsibilities
- Provide in-depth product support to FIS clients by resolving incoming inquiries.
- Respond to customer product inquiries via written internet-based email or ServiceNow tickets.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoot problems with software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development for the Retirement team.
- Recreate client issues in a test environment, identify/document how applications and systems interact to support business processes.
- Other related duties assigned as needed.
Requirements
- Prior banking or finance experience a plus, Retirement Industry experience preferred
- Strong analytical, organizational and time management skills
- The ability to work independently
- Excellent communication and problem-solving skills
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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