Manager IT responsible for engineering, production support, and administration at Fiserv. Collaborating to resolve technical issues in a 24x7 environment, focusing on automation and systems maintenance.
Responsibilities
Manage IT engineering, production support and administration tasks
Collaborate with other teams to resolve complex technical issues
Monitor and maintain application performance in a 24x7 environment
Implement automation scripts for system maintenance and monitoring
Participate in incident, problem and change management processes
Requirements
3+ years total engineering, production support and administration or similar experience
Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, Boot FS is preferrable
Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purposes
Good understanding of ITIL concepts
ITIL certification is preferable
Experience in working on service delivery process including Incident Management, Problem Management and Change Management
Good understanding of Capacity Management and basic understanding of Release Management
Solid experience as application production support Engineer in a 24x7 uptime environment, including automation experience in Unix and Windows environments
Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc
Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc
Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases
Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi)
Experience with log parsing technologies like Splunk, etc
Experience with tools like Dynatrace etc
Basic knowledge of PCF, Kubernetes
Must currently possess valid and unrestricted U.S. work authorization
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