Hybrid Business Process Analyst – Advisor

at Fiserv

• Job title: Business Process Analyst – Advisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $165,600 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, United States

About the role

• Business Process Analyst improving processes and operational readiness in Payment Operations and Treasury Operations at Fiserv. Collaborate across teams to enhance workflows and define KPIs for operational quality.

Responsibilities

• Document current operational processes and end-to-end workflows for Payment Operations and Treasury Operations.
• Perform gap analyses to identify process, control, and tooling opportunities across operational teams.
• Recommend and track procedural improvements, including those requiring system or DOM changes, through completion.
• Define, implement, and monitor KPIs for operational processes to set and maintain clear client and associate expectations.
• Analyze KPI results, escalate when goals are not met, and recommend data-driven remediation actions.
• Identify opportunities for automation and re-architecture of tools that support operational processes and money movement activities.
• Write clear, testable business requirements, support user acceptance testing and product demos, and track implemented changes and resulting operational impact.
• Create and maintain operational knowledge content in ServiceNow, including knowledge articles, product FAQs, and learning materials for use by Learning and Development and operational teams.

Requirements

• 6+ years of experience in business process analysis or operational process improvement for payments, banking, or financial services, including experience working with money movement or payment operations.
• 5+ years of experience working with DPS products and services, including demonstrated understanding of how operational services affect clients and associates.
• Experience defining, implementing, and monitoring KPIs or similar metrics to measure operational quality and performance.
• Experience documenting processes, writing business requirements, and collaborating with product and technology teams on user acceptance testing.
• Experience using ServiceNow or a similar service management platform to create and maintain knowledge articles and operational documentation.
• Understanding of U.S. payment systems, including Automated Clearing House (ACH), card networks, and Early Warning Services (EWS) or similar capabilities.
• Excellent verbal and written communication skills, including experience communicating findings and recommendations to stakeholders at all organizational levels, including executives.
• Bachelor’s degree or higher in Business Administration, a Science, Technology, Engineering, or Mathematics (STEM) field, or a related discipline, or equivalent combination of education, related experience and/or military experience.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.