Data & Insights Analyst driving digital transformation in customer service operations. Defining analytics strategies and building dashboards to enhance customer experience and operational efficiency.
About the role
- Senior Business Analyst for HR Transformation supporting global HR change initiatives. Involvement in Learning platform implementations and collaborating across several HR workstreams.
Responsibilities
- Join a global HR Transformation programme
- Deliver analysis within HR change initiatives
- Contribute to at least one major HR transformation project
- Support rollout of a new enterprise learning solution
- Capture, analyse, and document end-to-end HR requirements
- Lead development of as-is and to-be process maps
- Support implementation of new Learning platform
- Facilitate workshops, interviews, and working groups
- Collaborate with Learning SMEs, HR leads, transformation teams, and technical partners
- Ensure requirements traceability, clarity, and sign-off
- Produce high-quality documentation
- Identify risks, dependencies, and issues
- Support Lead BA and HR Transformation leadership with structured analysis
Requirements
- Relevant third level qualification or equivalent work experience
- Additional course or certification in Business Analysis
- Strong business analysis skills across requirements, process mapping, and structured documentation
- Solid understanding of HR processes, especially within Learning, Talent, and Core HR
- Ability to lead workshops and engage confidently with HR stakeholders
- Excellent analytical, facilitation, and problem-solving capabilities
- Strong communication skills with the ability to present information clearly and succinctly
- Comfortable working in a fast-paced, multi-market programme environment
- Experience working on at least one major HR transformation project or programme
- Direct involvement in Learning platform implementation is strongly preferred (e.g., Cornerstone, Saba, Workday Learning, SuccessFactors Learning)
- Experience creating HR process maps, requirements documentation, and user stories
- Exposure to global HR operating models or multi-country programmes is advantageous
- Experience collaborating with cross-functional teams including HR, IT, and change management
Benefits
- Competitive salary
- Substantial benefits offering
- Unique wellbeing programs
- Financial recognition programmes
- Family friendly policies
- Enhanced leave
- Significant learning and development opportunities
- Collaborative working environment
- Medical and dental insurance
- Pension
- Life assurance
- Employee wellbeing programme
- Sports and social events
- Birthday hampers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Business Analyst driving strategic and technology initiatives at Capital Bank. Partnering with stakeholders to ensure high - quality delivery of business objectives and requirements.
Senior Business Analyst supporting Payroll Transformation programmes at Expleo. Capturing requirements and implementing payroll systems in collaboration with various stakeholders.
Senior Business Analyst responsible for analyzing stakeholder requirements and ensuring compliance at Creditreform. Focused on improving data quality and supporting software development processes.
Business Analyst in public sector at Wavestone focusing on tax and accounting processes. Analyzing client business processes and providing sustainable solutions for future systems and workflows.
Business Analyst developing user - centric digital solutions in an agile environment for clients. Collaborating with cross - functional teams to design and implement effective user experiences.
Technology Supplier Management Analyst managing technology suppliers for S&P Global Mobility. Supporting sourcing initiatives, vendor onboarding, and supplier performance oversight with a focus on cybersecurity.
Client Success Business Analyst translating data into insights for healthcare reimbursement solutions. Analyzing client performance data to guide financial strategies and strengthen client relationships.
Product Owner leading B2B data strategy and digital segmentation at Inmetrics. Ensuring data product compliance and operationalizing audience segments for marketing strategies.
Senior Business Analyst enhancing HR digital experience and modernizing learning ecosystem at Fidelity. Supporting platform improvement and collaborating within an Agile framework.