Data & Insights Analyst driving digital transformation in customer service operations. Defining analytics strategies and building dashboards to enhance customer experience and operational efficiency.
About the role
- Senior Business Analyst driving strategic and technology initiatives at Capital Bank. Partnering with stakeholders to ensure high-quality delivery of business objectives and requirements.
Responsibilities
- Partner closely with business leaders and subject matter experts to understand business objectives, pain points, risks, and opportunities.
- Facilitate discovery conversations to clarify problems, define desired outcomes, and evaluate solution options.
- Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics.
- Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery.
- Elicit, analyze, document, and validate business requirements, functional and non-functional requirements, process flows and current/future state definitions, data and reporting requirements.
- Translate business needs into clear, consumable artifacts (e.g., user stories, acceptance criteria, requirements documents) that engineering and delivery teams can execute against.
- Ensure requirements are traceable to business objectives and measurable outcomes.
- Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution.
Requirements
- Bachelor’s degree required in a related field, or the equivalent combination of experience, education, and training
- Master’s degree or related field, or the equivalent combination of experience, education, and training is desired
- Certified in one or more of the following: Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Regulatory Compliance Manager (CRCM), Certified Anti-Money Laundering Specialist (CAMS), Certified Financial Services Auditor (CFSA), Certified in Risk Management Assurance (CRMA)
- Minimum 5+ years of audit experience, preferably related to financial institutions, public accounting auditor or consultant
- Must maintain confidentiality and demonstrate integrity in all situations
- Familiarity with all banking regulations, including the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, RESPA, and Fair Lending
- Strong analytical skills to review data, interpret results, and communicate technical concepts to non-technical audiences
- Expert skills in conducting audit interviews, communicating in an objective manner
- Expert in research, analytical and problem-solving skills
- Expert organizational, planning and time management skills to manage priorities independently or in a team environment
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company Paid Life Insurance
- Disability Insurance
- 401k contributions
- Paid Parental Leave
- Employee Recognition Program
- Leadership Program
- Tuition Reimbursement Program
- Employee Bank Checking Account
- Generous Paid Time Off
- Paid Holidays
- Paid Charity Hours
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