Territory Manager responsible for driving profitable business growth through managing accounts and developing new business opportunities. Ensuring superior customer satisfaction and operational excellence in service delivery.
About the role
- Engaging Senior Account Manager at FiscalNote responsible for client advocacy using data tools. Ensuring product adoption and achieving business objectives while managing renewals and expansions.
Responsibilities
- Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates
- Achieve new business growth targets through up-sell/cross-sell opportunities with existing clients
- Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
- Lead and manage the renewal process
- Meet with existing accounts and conduct needs and business impact analysis of current product portfolio
- Manage and lead pricing negotiations for renewals and up-sells
- Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
- Facilitate the transition of a client’s existing workflow into the PolicyNote platform
- Provide accurate weekly forecast reports
- Actively collaborate with Product and Marketing teams
- Intelligently engage in conversation regarding the legislative and regulatory processes
- Travel to on-site client locations on occasion (-25%)
- Actively and regularly attend industry events
Requirements
- 5+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
- Experience working in an account management/client success capacity with a SaaS product
- High-performance record of sales and retention
- Ability to successfully lead in-person meetings/demos with C-Suite level executives
- Strong written and verbal communication abilities, as well as exceptional time & organizational skills
- A Bachelor’s Degree or equivalent experience
- Proficiency with Salesforce strongly preferred
Benefits
- Competitive salaries
- Retirement accounts
- Equity packages
- Comprehensive benefits packages
- Flexible work arrangements
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