Senior Microsoft Dynamics 365 CRM Consultant organizing workshops and collaborating with clients. Providing technical support and driving software development in CRM solutions.
About the role
- Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.
Responsibilities
- Drive client engagement and stack adoption
- Develop strategies to increase stack attainment across the client base
- Identify engagement gaps and design targeted initiatives to drive product uptake
- Translate technical offerings into clear, actionable client value propositions
- Build and manage a segmented engagement framework based on client profile, lifecycle stage, and product usage
- Customise communication delivery across channels such as email, SMS, client portals, and campaigns
- Use CRM and engagement data to trigger timely, relevant client interactions
- Create and execute a rolling client engagement calendar aligned to business priorities
- Deliver campaigns including product adoption initiatives, lifecycle communications, webinars, and updates
- Ensure all activity complements and enhances Technical Account Manager (TAM) interactions
- Work closely with TAMs, Sales, Product, and Marketing to identify engagement opportunities
- Align communications with events, campaigns, and product releases
- Build a coordinated calendar that reinforces key client messages across all touchpoints
- Develop templates, playbooks, and workflows to standardise engagement delivery
- Track and report on engagement metrics, stack attainment, and client activity
- Continuously refine the approach based on performance data and client behaviour
Requirements
- Experience in client engagement, customer success, lifecycle marketing, or account management
- Strong communication skills, with the ability to translate complex technical concepts into clear messaging
- A data-led mindset, comfortable working with CRM and engagement data
- Experience with marketing automation or CRM platforms such as HubSpot or ConnectWise
- Proven ability to design and execute multi-channel engagement programs
- Strong stakeholder management skills and the ability to work cross-functionally
- A practical, outcome-focused approach
Benefits
- Competitive salary package including up to $ + other benefits
- Free access to Uprise (1:1 coaching with qualified psychologists or counsellors)
- Flexible working for genuine work-life balance
- “Never Stop Growing”, 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply)
- Regular internal training and access to a full learning library
- FastTrack mentoring program to support your career growth
- MAD (Making a Difference) Council, supporting equality, charity, and environmental initiatives
- Tesla company car option (because why not, conditions apply)
- Regular social events and a genuinely great team culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager for DACH customers optimizing recruitment technology through onboarding and long - term growth. Drive customer satisfaction and retention in a fast - growing scale - up.
Customer Success Manager optimizing technical operations for FoodGenius through troubleshooting and client support. Collaborating with teams to ensure smooth operations in the gastronomy sector.
Senior Customer Success Manager responsible for onboarding healthcare partners at LINDERA. Ensuring successful implementation of AI - driven health solutions and training for healthcare professionals.
Senior Partner Success Manager at Wellhub focusing on strategic partnerships in workplace wellness. Managing crucial accounts and enhancing business opportunities in Brazil.
Senior CRM Manager responsible for subscription strategies and optimization for a pet supplements startup. Leading retention, subscriber journey and cross - functional initiatives for customer engagement and profitability.
Customer Success Manager acting as a trusted advisor to EMEA clients on carbon accounting. Managing client relationships and guiding strategic sustainability initiatives for large corporations.
Customer Success Manager supporting B2B clients in the insurance sector. Building relationships and coordinating projects to enhance services and customer satisfaction.
Customer Success Coordinator at instacar ensuring customer satisfaction through effective communication and support in a dynamic environment. Facilitating onboarding and resolving client inquiries.
CRM Operations Lead at Chip responsible for managing the Braze platform and ensuring efficient CRM operations. Collaborating with cross - functional teams in a hybrid working environment.