Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
About the role
- Customer Success Manager supporting B2B clients in the insurance sector. Building relationships and coordinating projects to enhance services and customer satisfaction.
Responsibilities
- As the primary point of contact, you support our corporate clients competently with all questions, concerns, and issues.
- You build close, trusting relationships and maintain ongoing contact.
- You lead onboarding and webinars for our B2B clients and their employees.
- You coordinate projects, track their progress, and ensure agreed objectives are met.
- In close collaboration with internal teams, you work to continuously improve our services and processes.
- You collect valuable feedback from our B2B and B2C customers, analyze it, and provide relevant input to our product, sales, and leadership teams.
- You also produce regular structured reports on project and customer status that serve as the basis for further collaboration.
Requirements
- You have experience in the insurance and/or banking sector.
- You hold a valid license under §34d GewO (insurance broker or representative) or an equivalent qualification.
- Customer satisfaction and long-term client care are your top priorities.
- You can communicate complex information clearly and understandably, both verbally and in writing.
- Working with CRM systems (e.g., Salesforce) is part of your daily routine.
- You have strong negotiation and communication skills in German (min. C1) and English (min. C1).
Benefits
- A highly effective work environment with flat hierarchies and short decision-making processes
- Competitive compensation
- 100% employer contribution to your company pension plan (bAV)
- Health budget of €800 per year
- Public transport subsidy
- Subsidy for corporate fitness via Urban Sports Club
- Generous vacation allowance
- A flexible working environment (office and remote) with flexible hours and mobile working, including from abroad
- State-of-the-art hardware and excellent software infrastructure
- Personal training and development opportunities to support your professional and personal growth
- Regular company and team events
- Save money with our employee discounts
- A pleasant office in the heart of Berlin with free drinks and snacks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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