Hybrid Customer Success Coordinator

at instacar

• Job title: Customer Success Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Kifisia, Greece

About the role

• Customer Success Coordinator at instacar ensuring customer satisfaction through effective communication and support in a dynamic environment. Facilitating onboarding and resolving client inquiries.

Responsibilities

• Assist clients with documentation and contracts, ensuring accuracy and completeness while coordinating timely acquisition of mandatory documents and resolving discrepancies.
• Maintain organized records of client documentation, providing ongoing support, and ensuring smooth onboarding for new customers.
• Address inquiries, resolve issues, and manage client documentation and delivery processes efficiently, including vehicle delivery and return processes.
• Collaborate with team members for continuous improvement, handle client inquiries with high-level service, and develop and maintain relationships with clients.

Requirements

• Possess excellent communication skills, with a talent for clear, constructive, and articulate dialogue, and a dedication to delighting customers.
• Have 3-5 years of experience in communications or customer success, demonstrating a track record of success in delivering exceptional service.
• Are fluent in both Greek and English, both verbally and in writing.
• Can effectively collaborate across multiple departments to achieve common goals.
• Are highly organized, self-motivated, and driven by results.
• Excel as active team members and multitaskers who can swiftly adjust priorities to meet changing demands.

Benefits

• The opportunity to work with the best in the business, each excelling in their respective fields.
• A supportive, entrepreneur environment where creativity flourishes, and new ideas are welcome.
• Competitive compensation and benefits package, including premium private health & life insurance program.
• A welcoming, cozy office
• Additional perks such as:
• Big discounts (25% and over) on various health, exercise, and nutrition services.
• A birthday gift card to celebrate your special day.
• Opportunities for career growth and advancement, with a commitment to hiring from within.
• 10 free days of a car of your choice to experience the convenience of instacar firsthand.
• Exclusive cost rates for instacar leasing, because why drive anything else?
• Access to top-notch technology and the chance to attend PAO BC basketball games.