Hybrid Customer Success Manager, DACH

at Plan A

• Job title: Customer Success Manager, DACH
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Berlin, Germany

About the role

• Customer Success Manager acting as a trusted advisor to EMEA clients on carbon accounting. Managing client relationships and guiding strategic sustainability initiatives for large corporations.

Responsibilities

• Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations
• Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development
• Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
• Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
• Own the end-to-end commercial relationship from customer signature to renewal, including commercial and contractual negotiations.
• Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

Requirements

• You have 5+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA
• You've demonstrated a consistent record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism and celebrate customers’ successes with them
• You have comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals
• You’re a savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• You’re comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously
• You are fluent in German

Benefits

• Global Impact: Push the needle on climate action by contributing to the success of our carbon management and ESG software
• Work-Life Flexibility: Hybrid work model with 28 days of vacation and a 30-day "Work from Anywhere" policy.
• Growth Environment: A collaborative, mission-driven culture that values intellectual honesty and rapid professional evolution.