Hybrid HR Shared Services Specialist

Posted 2 days ago

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About the role

  • Provide Workday related transaction support and troubleshooting for cases escalated from Tier 1 support or HRBPs
  • Support organizational changes including acquisitions, restructuring, RIFs, etc. with a focus on handling system related transaction processing, gathering data for mass changes, handling position changes, and providing project and related preparation support to HRBPs
  • Partner closely with the business to ensure the correct information is received to create and/or process employee agreements and position/organizational changes
  • Provide reporting & analysis support, audit, and compliance support
  • Provide guidance related to time keeping support; including coordinating with payroll to process off-cycle commission and bonus requests
  • Provide escalated support for business specific policy and process questions that may require stronger business knowledge and/or coordination with HRBPs
  • Work with HRBPs to handle off-boarding processing including sending resignation / termination paperwork, processing termination, coordinating final pay, handling termination notices, maintaining termination checklists and completing exit interviews
  • Provide on-boarding support for internal and external candidates including processing or troubleshooting with Workday related onboarding transactions, gathering documentation, I-9 processing through E-Verify, etc.
  • Provide support for HR annualized programs including administration support related to communication, employee documentation, and auditing
  • Protects organization's value by keeping information confidential
  • Ensures SOP are being followed and non-compliant items are escalated as appropriate
  • Strong attention to service delivery levels and high customer service standards

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or equivalent experience
  • PHR preferred
  • 3+ years HR experience or practical work experience in multiple HR functional departments
  • Excellent customer service skills with strong, written, and oral communication skills
  • Proficient in processing workflow, transactions and data changes using Workday or other employee information systems
  • Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
  • Ability to identify, promote and implement changes to current practices and processes
  • Excellent written, oral, and interpersonal communication skills
  • Detail-oriented, strong analytical, problem solving, and organizational skills
  • Ability to handle multiple time-sensitive concurrent tasks and changing priorities in a fast-paced environment
  • Intermediate knowledge of Microsoft Office applications such as MS Word, Excel, Power Point and Outlook
  • Strong understanding in HRMS and Case Management technologies (e.g. Workday, ServiceNow)
  • Experience in Workday required
  • Must be flexible to adapt to work specified shift and extended hours as necessary to support workload.

Benefits

  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan

Job title

HR Shared Services Specialist

Job type

Experience level

Mid levelSenior

Salary

$24 - $33 per hour

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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